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Privacy Policy

Last Updated: January 26, 2026

At Private Home Cleaning ("we," "us," or "our"), privacy is not just a policy—it is one of our core pillars ("The 3 Ps"). We are committed to protecting your personal information and your right to privacy. This policy explains what information we collect, how we use it, and your rights regarding that data.

By using our website (privatehomecleaning.com) or engaging our services, you consent to the data practices described in this policy.

1. Information We Collect

We collect information that helps us provide you with a personalized, high-quality cleaning service. This includes:

A. Personal Information You Provide

When you request an estimate, fill out a contact form, or hire us, we may collect:

  • Identity Data: First name, last name.
  • Contact Data: Phone number, email address, physical service address.
  • Service Data: Gate codes, alarm codes, pet details, and specific cleaning preferences (stored in your "Personalized Cleaning Profile").

B. Information Collected Automatically

When you visit our website, we may automatically collect:

  • Usage Data: IP address, browser type, device type, pages visited, and time spent on the site.
  • Tracking Technologies: We use cookies, pixels, and similar technologies (including the Facebook Pixel and Google Analytics) to analyze traffic and improve our advertising efforts.

2. How We Use Your Information

We use your data strictly to facilitate our cleaning services and improve our business operations:

  • To provide, operate, and maintain our services.
  • To communicate with you regarding appointments, estimates, and schedule changes.
  • To create your personalized "Cleaning Profile" ensuring your specific home instructions are followed.
  • To detect and prevent fraud or unauthorized access to our systems.
  • To analyze website traffic and the effectiveness of our marketing campaigns (via Google/Facebook).

3. SMS & Text Messaging Policy

We use text messaging to communicate regarding administrative and service-related matters (e.g., "Crew is en route," "New Estimate Received"). By providing your phone number, you consent to receive these transactional messages.

  • Consent: Phone numbers are collected via our website forms or during our verbal onboarding process. Consent is strictly for transactional and administrative updates.
  • Opt-Out: You may opt out of receiving text messages at any time by replying STOP to any message you receive from us.
  • No Third-Party Sharing: We do not share, sell, rent, or trade your phone number or SMS consent data with third parties for their marketing purposes. Your phone number remains strictly confidential within our internal systems.

4. Photography & Media Policy

We respect the privacy of your home interiors. Our policy regarding photography is as follows:

  • Internal Use Only: We may occasionally take photos for internal quality control purposes or to document specific service issues (e.g., documenting a pre-existing broken item or a specific area requiring deep cleaning).
  • No Marketing Without Consent: We will never post photos of your home, furniture, or personal belongings on social media or marketing materials without your explicit, written permission.

5. Payment Information

We do not collect or store credit card information directly on this website. All payments are handled via offline invoicing or secure third-party payment processors compliant with PCI-DSS standards.

6. Third-Party Tracking & Advertising

We use third-party services to improve your experience:

  • Google Analytics & Ads: We use Google services to understand website traffic and display relevant ads to users who have visited our site.
  • Meta (Facebook) Pixel: We use the Meta Pixel to measure the effectiveness of our advertising and retarget site visitors.

You can opt out of targeted advertising by adjusting your settings on platforms like Google Ad Settings and Facebook Ad Preferences.

7. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, or disclosure. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

8. Contact Us

If you have questions about this Privacy Policy, please contact us:

Private Home Cleaning
1747 Independence Blvd #7
Sarasota, FL 34234
Email: [email protected]
Phone: (941) 586-1833

Tell us about your home:

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